Smartcards are a way of controlling access to protect patient data. Controls are in place to ensure only those people who are directly involved in patient care have access. Local Registration Authorities will assign roles onto the Smartcard, and will set the card to allow access in relevant pharmacies.

Each individual pharmacy team member whose role requires them to need a Smartcard, should obtain one.

Remember Smartcards should not be shared by individuals.

You may find this leaflet from North West london Collaboration of Clinical Commissioning Groups helpful, which has information for Smartcard users.

Keep it safe and secure. Never tell anyone your Passcode. Never allow anyone else to use it. Never leave it unattended. Immediately report its loss, theft or damage to the RA or your Sponsor

Please contact the relevant Registration Authority below, based on your address (if you are a locum) or the location of your Pharmacy (if you are store based). Please look at this PSNC factsheet for further information. If you need details of a Registration Authority that is outside of the 9 boroughs covered by The Middlesex Group, please look here.

Please also look at the PSNC quick reference factsheet for self-managing your Smartcard.

For Barnet, Enfield and Haringey:

RA Services NEL Commissioning Support Unit

Third Floor, Clifton House,
75-77 Worship Street,
London EC2A 2DU


Tel: 0300 303 2733.

For Brent, Harrow and Hillingdon 

Registration Authority Manager
Brent, Harrow and Hillingdon CCGs,

Wembley Centre for Health and Care
Registration Authority Team
116 Chaplin road
HA0 4UZ.


Tel: 020 8900 5325 and 020 8900 5326


For Ealing, Hammersmith & Fulham and Hounslow:

Registration Authority
North West London Commissioning Support Unit

St Charles’ Centre for Health and Wellbeing
Exmoor Street,
London, W10 6DZ


Tel: 0208 962 6591 or 0208 962 4903