Privacy and Cookies Policy

1.1 INTRODUCTION The purpose of this Privacy and Cookies Policy is to tell you how we process your “Personal Data” (i.e. data about any identified or identifiable living person). In particular: a) what Personal Data we collect; b) how we use it; c) how we protect it; d) to whom we disclose it; e) how you can access and rectify it.
1.2 If you have any queries concerning this policy, please contact us by using the details on the Contact Us page on our website.
1.3 We may change this policy at any time. Please check it carefully whenever you visit this site.

2.1 WHAT PERSONAL DATA DO WE COLLECT? When you register with us, we collect and store basic information such as your name, contact information, username and password. You may provide us with additional information on the site (i.e. if you store a list of favourites or complete a questionnaire or contest entry form) or if you communicate with us by phone / email or otherwise.
2.2 We may receive and store certain information automatically when you interact with us. Examples include the internet protocol (IP) address used to connect your computer to the Internet, login, e-mail address, password, computer and connection information such as browser type and version, your operating system and platform, purchase history, which we may aggregate with similar information from other customers, the full Uniform Resource Locators (URL) click-stream to, through and from our site (including date and time), cookie number, goods or services you viewed or searched for, parts of our site you visited and any phone number used to contact us.
2.3 Like many websites we use cookies. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. A session cookie enables us to identify you (only) throughout a session on our site, so that you can use features such as the basket and are able to place orders. A session cookie is essential to our service. We may also use a cookie so that our web server will recognize your browser when you visit our site again. This will enable us to provide features such as personalized greetings and storage of items in your shopping basket between visits. The Help menu bar of most browsers tells you how to modify your browser to accept or reject all cookies or be notified when a cookie is set. However, cookies allow you to take full advantage of the most useful features of our site and we recommend that you leave them turned on. In any case you cannot use our service if you reject session cookies.

3.1 HOW DO WE USE YOUR PERSONAL DATA? We may use your IP addresses to facilitate a better web-browsing experience through your visit to our website.
3.2 We may use your Personal Data to provide a more personalised and user-friendly visit to our website, to streamline future links to relevant pages, to help track user traffic patterns, to communicate with you about news and updates, to display content such as favourites, to recommend information that might be of interest to you and to enable targeted articles when you visit our site. We may also use this information to improve our website platform, prevent or detect fraud or abuses of our site and to enable third parties to carry out technical, logistical or other functions on our or their behalf.
3.3 We may access, copy, preserve, or delete any Personal Data where we or they are required to so by any applicable laws, statutes, regulations, standards or codes of conduct or competent authority or to protect our rights or those of our or their partners or customers.

4.1 HOW DO WE PROTECT PERSONAL DATA? Security is a high priority for us. We take appropriate precautions to protect Personal Data from loss, misuse, unauthorised access or disclosure, alteration or destruction.
4.2 We use industry-standard Secure Sockets Layer (SSL) technology to encrypt Personal Data you provide to us.
4.3 Your Personal Data is stored on secure dedicated database servers that are separate from our web site servers and that are not connected to the internet. We also maintain physical and procedural safeguards in connection with the collection, storage and disclosure of Personal Data.

5.1 TO WHOM WE DISCLOSE PERSONAL DATA? We will not sell or provide your Personal Data to third parties for marketing purposes.
5.2 We may be obliged by law to store all of Your communications and material including activity logs and We may have to disclose details of these to the government or authorised officials upon request.
6.1 HOW CAN YOU ACCESS AND RECTIFY PERSONAL DATA? You can access and rectify certain of your Personal Data (including contact details) by logging into your account or by contacting us using the details provided on our website.
6.2 For information about your rights under UK data protection laws, see the website of the UK Data Protection Commissioner.

We process the names and contact details of community pharmacy contractors (as well as limited purchase information for medicines they purchase), Local Pharmaceutical Committee (LPC) Officers, Members and staff, in England, and others (e.g. commissioners and press contacts), for the purposes set out in our constitution which are broadly: Representing, supporting and promoting NHS community pharmacies – We work with contractors, LPCs, Pharmacy London, NHS England and other NHS bodies, and with the Department of Health and Social Care and others, to support community pharmacies, promote opportunities for the development of community pharmacy services and negotiate the contractual terms for the provision of NHS community pharmacy services.

We process information relating to prescriptions dispensed to patients and corresponding community pharmacy payments, where details of the dispensed medicines and payments are visible to us, but not patient or prescriber details. We also process some prescriptions where names and addresses of patients and prescribers are visible to us. This is for the purposes of: Community Pharmacy payments – checking the accuracy of payments to community pharmacies and negotiating with relevant authorities such as NHS England, NHS Business Services Authority and the Department of Health and Social Care and NHS Digital.
We also process information relating to Committee members, staff and suppliers’, which includes their name, address, contact details, bank account and, for staff, pension details.

We process current information relating to community pharmacy contractors, LPCs and others, as well as Committee members, in the legitimate interests of the Middlesex Group of LPCs.
We process information relating to the margin survey in the performance of a task in the public interest. You may object to us holding your information.
We process prescriptions and information relating to prescriptions in the performance of a task in the public interest, for the management of the health system. A pharmacist is responsible for the processing of the information. You may object to us holding your information.
We process this staff and suppliers’ information as necessary for the relevant contract and, as applicable, for legal reasons.
We process and hold prescription information for 18 months and other information for as long as is necessary in order to carry out our services and activities.
Generally, you have a right to a copy of your personal data that we process. Anybody whose data we process may ask us to correct any inaccurate information.
If you object to our processing of your data, please contact the Chief Executive at

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Cookie Information Format: First- and/or third-party cookies. Information on their purpose. Type of data collected. Stored or transmitted by cookies. Data retention period. Their legal basis.

  • cookielawinfo-checkbox-non-necessary: First-Party Cookie. Privacy Policy Acceptance. Consent Collection. Information Stored. 1 Year Data Retention Period. GDPR.
  • viewed_cookie_policy: First-Party Cookie. Privacy Policy Viewed. Viewing Acknowledgement. Information Stored. 1 Year Data Retention Period. GDPR.
  • 1P_JAR, ANID, NID, consent: Third-Party Cookie. Google Maps and Fonts. Information Stored. 1 Month Data Retention Period. To Support website functionality in connection with
  • _ga, _gat and _gid: Third-Party Cookie. RSS Feed for PSNC Latest News. Information Stored. 1 Month Data Retention Period. To Support website functionality in connection with

You can accept or decline cookies. Most PCs automatically accept them but you can modify your browser settings to decline them if you wish. Each browser is different, so check the ‘Help’ menu of your browser (or your mobile phone’s manual) to learn how to change your cookie preferences. You can also decline the use of certain third-party advertising by visiting please note we’re not responsible for content contained on this site.

If you decline cookies, some aspects of our website may not work on your PC/mobile phone and you may not be able to access areas you want on the website. For this reason, we recommend that you accept cookies.

Finally, please note that advertisers and other third parties (such as YouTube, Facebook and Twitter) may use their own cookies when you click on their advertisement or link to their site, on or from our website. These third parties are responsible for setting their own cookie and privacy policies.

If you’d like to learn more about cookies in general and how to manage them, visit

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

You may choose to restrict the collection or use of your personal information in the following ways:- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us. We will not sell, distribute or lease your personal information to third parties. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Middlesex Pharmaceutical Group at 2nd Floor Offices, 1278 High Road, Whetstone, London, N20 9HH

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.