Email addresses for the NHS Business Services Authority (NHSBSA) are changing. For pharmacy teams this means that some of the email addresses previously used to contact NHS Prescription Services will no longer work.

There will be a small transition period where emails sent to the old address will be automatically forwarded. This ends on Tuesday 18 July. After this date, emails sent to the old email address will not be received by the NHSBSA, so pharmacy teams are advised to use the new email address from this point on.

The new email address for the Manage Your Service (MYS) admin team is: The new email address for the Contactor Payments team is:

The email address for all queries relating to Prescriptions Services will not change. You can still contact Prescription Services at:

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