Email addresses for the NHS Business Services Authority (NHSBSA) are changing. For pharmacy teams this means that some of the email addresses previously used to contact NHS Prescription Services will no longer work.
There will be a small transition period where emails sent to the old address will be automatically forwarded. This ends on Tuesday 18 July. After this date, emails sent to the old email address will not be received by the NHSBSA, so pharmacy teams are advised to use the new email address from this point on.
Please see below some of updated email addresses for NHSBSA departments most frequently contacted by pharmacy teams.
The new email address for the Manage Your Service (MYS) admin team is: email@example.com.
The new email address for the Contactor Payments team is: firstname.lastname@example.org.
Please note: The email address for all queries relating to Prescriptions Services will not be changing. For any queries on payments, Drug Tariff, prescription endorsement, prescription searches and sorting and submission, pharmacy teams can still contact Prescription Services by email at: email@example.com or via telephone on 0300 330 134.